Terms & Conditions - Intercell | Telecom VOIP Broadband NZ

Hardware

1. Ownership of Hardware
1.1 Any hardware provided by Intercell NZ (“Company”, “we”, “us”, “our”) to a customer (“Customer”, “you”, “your”) on loan or under a payment plan remains the property of Intercell NZ until fully paid for.
1.2 You agree that you will not sell, lease, or otherwise transfer ownership of the hardware while it remains the property of Intercell NZ.

2. Hardware Return and Charges
2.1 If hardware is provided on loan, you must return it upon termination of service or as otherwise requested by Intercell NZ.
2.2 If you fail to return the hardware within the requested timeframe, we reserve the right to issue an invoice for the full replacement cost of the hardware.
2.3 If the hardware is returned damaged or non-functional beyond reasonable wear and tear, we will issue an invoice for the cost of repair or replacement.

3. Automatic Payment and Billing
3.1 If any outstanding payments are due for loaned or unpaid hardware, Intercell NZ reserves the right to automatically charge the credit card on file.
3.2 If no credit card is on file, an invoice will be sent, and payment must be made within the specified timeframe.

4. Remote Locking and Service Suspension
4.1 If payment for loaned or unpaid hardware is not received within the due date, Intercell NZ reserves the right to remotely disable or lock the hardware until payment is made in full.
4.2 We are not liable for any disruptions or losses resulting from the remote locking of hardware due to non-payment.

5. Customer Responsibilities
5.1 You are responsible for keeping the hardware in good condition and using it as intended.
5.2 You must not attempt to tamper with, modify, or bypass any security or tracking measures implemented by Intercell NZ on the hardware.

6. Governing Law
6.1 These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in New Zealand courts.

For any inquiries regarding these Terms, please contact us at [email protected].

Plans & Subscriptions

1. Introduction
1.1 These Terms and Conditions (“Agreement”) govern the use of the Intercell NZ website (“Website”) and the purchase of subscription-based services (“Service”) by customers (“Customer”, “you”, “your”) in New Zealand.
1.2 By accessing our Website and subscribing to our Service, you agree to comply with and be bound by these Terms. If you do not agree, you must not use the Website or subscribe to our services.

2. Website Use
2.1 The Website is provided for the purpose of browsing and purchasing our services. You agree not to misuse the Website for unlawful activities.
2.2 We may modify, suspend, or discontinue any part of the Website at any time without notice.
2.3 You are responsible for ensuring that your login credentials remain secure. We are not liable for unauthorized account access.

3. Subscription Plans and Payments
3.1 By subscribing to a plan, you agree to pay the fees as specified on the Website.
3.2 All payments must be made using the payment methods provided on the Website.
3.3 Subscription fees are billed on a recurring basis unless canceled by you.
3.4 We reserve the right to change our fees and charges upon providing [30 days’] notice. You will be notified of any price increase via email using the email address provided at the time of subscription.
3.5 Failure to make payment may result in suspension or termination of your access to the Service.
3.6 If you have unpaid charges or exceed your usage limits, we will automatically charge the credit card on file. If no card is on file, an invoice will be sent to you for immediate payment.

4. Cancellation and Refunds
4.1 You may cancel your subscription at any time by following the cancellation process on the Website.
4.2 Refunds may be issued at our sole discretion, subject to applicable consumer protection laws.

5. Service Availability and Limitations
5.1 We aim to provide uninterrupted access to our Website and Services but do not guarantee availability.
5.2 We are not liable for interruptions caused by maintenance, technical failures, or unforeseen circumstances.

6. Liability and Indemnity
6.1 To the maximum extent permitted by New Zealand law, we exclude all liability for any loss or damage arising from the use of our Website or Service.
6.2 You indemnify us against any claims, damages, or liabilities arising from your use of our Website or Services.

7. Privacy and Data Collection
7.1 We collect and process personal data in accordance with the Privacy Act 2020.
7.2 By using our Website, you consent to our collection and use of your data as described in our Privacy Policy.

8. Changes to These Terms
8.1 We may update these Terms from time to time. Continued use of the Website and Services after changes take effect constitutes acceptance of the updated Terms.

9. Governing Law
9.1 These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in New Zealand courts.

For any inquiries regarding these Terms, please contact us at [email protected].

Phone & VoIP

1. Introduction
1.1 These Terms and Conditions (“Agreement”) govern the provision of Cloud Phone VoIP services (“Service”) by Intercell NZ (“Provider”, “we”, “us”, “our”) to business customers (“Customer”, “you”, “your”) in New Zealand.
1.2 By using our Service, you agree to comply with and be bound by these Terms. If you do not agree, you must not use the Service.

2. Service Provision
2.1 We will use reasonable efforts to provide the Service as described but do not guarantee uninterrupted, fault-free, or error-free service.
2.2 The quality and reliability of the Service depend on factors such as internet connectivity, bandwidth availability, power supply, and third-party networks.
2.3 We may impose usage restrictions, data limitations, or network traffic management measures where necessary to ensure fair use and network stability.

3. Service Interruptions and Limitations
3.1 The Service may be subject to unforeseen disconnections, slowdowns, or service degradation due to maintenance, network congestion, system failures, or force majeure events. We are not liable for any loss arising from such interruptions.
3.2 Scheduled maintenance may cause temporary outages, and we will endeavor to notify you in advance where practicable.
3.3 The Service relies on internet connectivity, and we are not responsible for disruptions caused by your ISP, power outages, or other external factors.
3.4 Emergency calling (111) may not function during an internet or power outage, and you must have alternative means of contacting emergency services.

4. Term and Termination
4.1 The Service is provided on a [contract term or month-to-month basis] as agreed upon at the time of signing up.
4.2 We reserve the right to terminate or suspend the Service at any time without liability if:
a) You breach these Terms or fail to pay fees when due;
b) We determine that your usage adversely impacts the network, other customers, or violates applicable laws or regulations;
c) We decide, in our sole discretion, to discontinue the Service or restructure our service offerings.
4.3 If we terminate your Service, we will provide reasonable notice unless immediate termination is required to protect our network or comply with legal obligations.
4.4 You may terminate the Service by providing [30 days’] written notice, subject to any applicable early termination fees.

5. Fees and Payment
5.1 You agree to pay all fees associated with the Service as specified in your plan.
5.2 Invoices are due on the due date specified. Failure to pay may result in service suspension or termination.
5.3 We reserve the right to change our fees and charges upon providing [30 days’] notice.

6. Fair Use Policy
6.1 The Service is subject to a Fair Use Policy to ensure equitable network access for all customers.
6.2 Excessive use or activities that compromise network performance may result in reduced call quality, restrictions, or termination of the Service.

7. Liability and Indemnity
7.1 To the maximum extent permitted by New Zealand law, we exclude all liability for any loss, including loss of profits or business interruption, resulting from your use of or inability to use the Service.
7.2 You indemnify us against any claims, damages, or liabilities arising from your use of the Service, including breaches of these Terms.

8. Privacy and Data Usage
8.1 We collect and process your personal data in accordance with the Privacy Act 2020.
8.2 You agree that we may share necessary data with third-party providers as required to deliver the Service.
8.3 Call recordings, if applicable, will be stored securely and in accordance with legal requirements.

9. Emergency Services and Limitations
9.1 The Service may not support emergency calls (111) in certain situations, including internet or power outages.
9.2 You are responsible for ensuring an alternative communication method is available for emergency situations.

10. Changes to These Terms
10.1 We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing Law
11.1 These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in New Zealand courts.

For any inquiries regarding these Terms, please contact us at [email protected].

Fibre Broadband

1. Introduction
1.1 These Terms and Conditions (“Agreement”) govern the provision of fibre broadband services (“Service”) by Intercell NZ (“Provider”, “we”, “us”, “our”) to business customers (“Customer”, “you”, “your”) in New Zealand.
1.2 By using our Service, you agree to comply with and be bound by these Terms. If you do not agree, you must not use the Service.

2. Service Provision
2.1 We will use reasonable efforts to provide the Service as described but do not guarantee uninterrupted, fault-free, or error-free service.
2.2 The Service is subject to availability at your location and may be affected by factors outside our control, including network congestion, third-party infrastructure failures, and environmental conditions.
2.3 We may impose speed restrictions, data limitations, or network traffic management measures where necessary to ensure fair use and network stability.

3. Service Interruptions and Limitations
3.1 The Service may be subject to unforeseen disconnections, slowdowns, or service degradation due to maintenance, network congestion, system failures, or force majeure events. We are not liable for any loss arising from such interruptions.
3.2 Scheduled maintenance may cause temporary outages, and we will endeavor to notify you in advance where practicable.
3.3 We are not responsible for disruptions caused by third-party providers, including but not limited to network infrastructure providers.

6. Fair Use Policy
6.1 The Service is subject to a Fair Use Policy to ensure equitable network access for all customers.
6.2 Excessive use or activities that compromise network performance may result in reduced speeds, restrictions, or termination of the Service.

9. Changes to These Terms
9.1 We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law
10.1 These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in New Zealand courts.

For any inquiries regarding these Terms, please contact us at [email protected].

Wireless Broadband

1. Introduction
1.1 These Terms and Conditions (“Agreement”) govern the provision of wireless 4G & 5G broadband services (“Service”) by Intercell NZ (“Provider”, “we”, “us”, “our”) to business customers (“Customer”, “you”, “your”) in New Zealand.
1.2 By using our Service, you agree to comply with and be bound by these Terms. If you do not agree, you must not use the Service.

2. Service Provision
2.1 We will use reasonable efforts to provide the Service as described but do not guarantee uninterrupted, fault-free, or error-free service.
2.2 The Service is subject to network coverage, signal strength, and external factors such as weather conditions, network congestion, and interference.
2.3 We may impose speed restrictions, data limitations, or network traffic management measures where necessary to ensure fair use and network stability.

3. Service Interruptions and Limitations
3.1 The Service may be subject to unforeseen disconnections, slowdowns, or service degradation due to maintenance, network congestion, system failures, or force majeure events. We are not liable for any loss arising from such interruptions.
3.2 Scheduled maintenance may cause temporary outages, and we will endeavor to notify you in advance where practicable.
3.3 The Service is dependent on third-party mobile network providers, and we are not responsible for disruptions caused by these providers.

6. Fair Use Policy
6.1 The Service is subject to a Fair Use Policy to ensure equitable network access for all customers.
6.2 Excessive use or activities that compromise network performance may result in reduced speeds, restrictions, or termination of the Service.

9. Changes to These Terms
9.1 We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law
10.1 These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in New Zealand courts.

For any inquiries regarding these Terms, please contact us at [email protected].